1) Get the trace logs by selecting 'Prepare'. After a couple of minutes select 'Refresh' and then get the trace log 'Download trace log...'.A .log file is generated.
2) Such file .log cannot be read:
3) It is possible to zip the file by only renaming it with the extension .zip.
4) Decompress the file and open it in Notepad.
Read trace logs help to make a proper analysis of the issue.
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