| Description |
This article describes that FortiVoice is enabled with a call center feature. The user trying to use FortiFone Softclient mobile acting as an agent extension while login in/logging out through the call center console feature to simulate agent login.
Although the agent may appear to be online from the Fortifone Softclient mobile:
It is not possible to receive any incoming calls from the call queue. |
| Scope | FortiVoice, FortiFone Softclient Mobile, FortiFone UC Desktop. |
| Solution | Fortifone softclient mobile is not supported with a call center feature, only FortiFone UC Desktop is supported with an Agent feature. |
