Description |
This article describes user requirement to display call forwarded extension DID number instead of original caller ID. |
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Scope |
FortiVoice. |
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Solution |
In order to display extension number DID instead of the original caller ID.
- Go under Extension -> Extension -> IP Extension -> Particular EXT Number-> Edit Preference. - Under Edit Preference, enable Call forward to designate number <XXXXXXXX>.
- Disable Retain Original Caller ID.
Description on the Video attached:
- Softphone client dial 967052141 to hit Extension 1141. - Extension 1141 is pre-configured with Call Forwarding function to 775130. - Instead of showing call coming from Extension 775150 in 775130. - By disabling Retain Original Caller ID. - Extension 1141 will only show DID 67052141 instead of 775150. |
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