Technical Tip: Collect debug logs from FortiFone-480

[JordAnge]

Description	This article describes how to collect debug logs from FortiFone-480 in order to go in deep under some failures issues with the VoIP or FON services.
Scope	FortiFone-480.
Solution	1) Be sure to reach the subnet of FON-480, and access it using the browser. Example: https://<IP-Address_FON-480> 2) Log in using the default User and Password: admin/23646. 3) Choose the option: Tool. 4) From the ‘Logs’ field, it is possible to enable the next debug-logs: - Bluetooth. - Cron Service. - DHCP. - File Configuration. - HTTP. - LLDAP. - Multicast. - Phone. - VoIP. Note: By default, the Log Level is Off. It is possible to set the next kind of log-levels:  Critical, Error, Warning, Information, Debug, Verbose. 5) Select the debug level for each option you need and select Save: 6) Reproduce the issue reported so that the debug log catches the event. 7) Finally, select ‘Download Logs’. The debug-files will be downloaded by the browser as *.zip: 8) The *.zip file will contain the debug-files.