Technical Tip: Certain extensions are not able to receive call

[pchee]

Description	This article describes that certain extensions are not able to receive calls and to fix it.
Scope	FortiVoice.
Solution	Navigate under System -> Network -> Traffic Capture. Under the Peers, select to relevant Extension (Caller and Callee) under the Select Entries tab. Start the Packet capture Make a test call to the problematic extension in this case it will be shown as Extension<6913>. After the test call, Stop the packet capture and click Download. Review the pcap file. If notice DNDTGL@ < IP.addr>  of the Extension, it indicates that the Extension was put under a Do Not Disturb service. Perform a dial *79 to remove this DND service for that particular extension. Related document: Modifying feature access codes