Description
This article addresses an issue where it is not possible to configure programmable keys for an extension because they are 'greyed out'. This is seen on the Extensions page, edit the settings for an extension and go to the “Key Appearances” page.
Scope
SMB D series systems, all firmware.
Solution
This issue arises because the User Privileges profile applied to the extension is set to allow access to the User Portal. When this is set, it is not possible to edit the key appearances in the admin portal, this can only be done in the user portal.
This is by design so the admin is not resetting values that have been set by the user.
To resolve the issue, disable the User Portal option under Call Features > User Privileges where the settings can be expanded.
