Technical Note: How to enable Direct Line Access

[dbelisario]

Description

The Direct Line Access feature allows a client to make outbound calls without dialing a 9 before the actual phone number.

Solution

This feature can be enabled from the management software:

• Go to Local Extensions/Fax page.
• Select the extension and click on Additional settings.
• Put a check mark on Use Direct Line Access.
• Select the Hunt group which the call will be using to make the outbound call.
• Ensure that User Privilege is set to use that specific Hunt Group.
• If not, it can be configured under User Privilege on the page Outgoing Access.
• Select the hunt group number(s) and make sure to File/Save.