Description
Scope
Solution
This article explains how to recover a lost administrator password for a FortiVoice or TalkSwitch system.
Scope
Unlocking a lost administrator password.
FortiVoice (v7.31 or earlier)
FortiVoice (v7.31 or earlier)
Solution
Ensure that the unit has been registered on the FortiCare system (support.fortinet.com) before trying to unlock the password
Use the following steps:
1) Go to access the FortiVoice as usual but click on the "Forgot Password" link in the Fortivoice Management Software. This will display the system ID and generate a new "Unlock Code".
2) Open a Technical Assistance or Customer Service ticket on the Support Portal (support.fortinet.com) and provide in the ticket the "Unlock Code" together with the System ID of the unit.
3) A Fortinet representative will provide the reset code based upon the information given in the ticket.
4) Copy the reset code into the FortiVoice Management Software and select 'OK'. It will then be possible to create a new administrator password to access the unit.
It is important to ensure that the reset password window stays open while waiting for the reset code. If it is closed, then a new unlock code may be generated which will invalidate the earlier unlock code.
Use the following steps:
1) Go to access the FortiVoice as usual but click on the "Forgot Password" link in the Fortivoice Management Software. This will display the system ID and generate a new "Unlock Code".
2) Open a Technical Assistance or Customer Service ticket on the Support Portal (support.fortinet.com) and provide in the ticket the "Unlock Code" together with the System ID of the unit.
3) A Fortinet representative will provide the reset code based upon the information given in the ticket.
4) Copy the reset code into the FortiVoice Management Software and select 'OK'. It will then be possible to create a new administrator password to access the unit.
It is important to ensure that the reset password window stays open while waiting for the reset code. If it is closed, then a new unlock code may be generated which will invalidate the earlier unlock code.
