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FortiToken Mobile licenses are applied to a particular FortiGate or FortiAuthenticator serial number.
FortiToken Mobile licenses shipped on or after August 4, 2025, will not be transferable from one FortiGate or FortiAuthenticator device to another. The FortiToken Ordering Guide states that License Transfer for 'Device-managed FortiToken' (FortiToken Mobile) is not allowed.
- For FortiToken Mobile licenses shipped before August 4, 2025, it will be possible to transfer FortiToken Mobile licenses between different devices, for example, if a device is decommissioned.
- FortiToken Mobile licenses shipped on or after August 4, 2025, cannot be transferred between different devices, except in cases of RMA. This change is due to security considerations- see the SKU description in the FortiToken Datasheet.
After the policy change, FortiToken Mobile license transfer is only supported for RMA devices. For instructions on how to transfer configuration in case of an RMA transfer, see the article Technical Tip: Migrating users and FortiTokens to another FortiGate/FortiAuthenticator. Note this requires reprovisioning FortiToken and is not transparent to end users.
If replacing a device for another reason, a new FortiToken Mobile license must be purchased and applied to the new device, and FortiToken must be re-provisioned similar to the process for RMA FortiToken transfers. See the Section on 'Migrating to FortiToken Cloud' below for more options.
Note: 'License transfer between devices' in the FortiToken Datasheet refers to FortiGate and FortiAuthenticator devices. Re-provisioning an existing FortiToken to a different mobile device is still supported, as is token transfer between mobile devices.
Products not affected:
Licensing for FortiToken Cloud and hardware FortiToken products remains unchanged.
Migrating to FortiToken Cloud:
An administrator may convert FortiToken Mobile licenses to a FortiToken Cloud license without the need to re-provision tokens to end-users. The procedure is documented in the FortiToken Cloud Admin Guide.
FortiToken Cloud tokens can be used across multiple Fortinet devices and are a subscription service rather than a perpetual license. Transferring a FortiToken Mobile license to FortiToken Cloud includes a free subscription for one year.
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