FortiToken
FortiToken Mobile is an application for iOS or Android that acts like a hardware token but utilizes hardware the majority of users possess, a mobile phone.
simonz_FTNT
Staff
Staff
Article Id 338564
Description

This article describes that the Fortitoken Cloud hostname ftc.fortinet.com IP address will changed from 173.243.137.31 to 69.167.109.248.

 

In the FortiAuthenticator Dashboard -> Status -> License, FortiToken status will show 'Service unreachable' as below:


ftc_01.png

Scope

FortiToken Cloud.

Solution

Perform basic connectivity test by running a ping to ensure it can ping to a new IP address. Below shows that the connection to ftc.fortinet.com is unreachable.

ftc_02.png

If FortiAuthenticator has restricted access to the internet with a predefined destination IP, ensure the firewall policy is updated with the new IP address 69.167.109.248 and set to allowed. Then run another ping test:

ftc_03.png

 

The connection is successful and check the dashboard again, it should display as below:

ftc_04.png