Technical Tip: FortiToken Cloud Server IP address change

[simonz_FTNT]

Description	This article describes that the FortiToken Cloud hostname ftc.fortinet.com IP address has changed from 173.243.137.31 to 69.167.109.248. In the FortiAuthenticator Dashboard -> Status -> License, FortiToken status will show 'Service unreachable' as below:
Scope	FortiToken Cloud.
Solution	Perform a basic connectivity test by running a ping to ensure it can ping to a new IP address. Below shows that the connection to ftc.fortinet.com is unreachable. If FortiAuthenticator has restricted access to the internet with a predefined destination IP, ensure the firewall policy is updated with the new IP address 69.167.109.248 and set to allowed. Then run another ping test: The connection is successful, and check the dashboard again, it should display as below: Related KB article to troubleshoot FortiToken cloud status showing service error on FortiAuthenticator: Technical Tip: FortiToken Cloud status showing 'service error' or 'subscription required' on FortiAu...