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premchanderr Staff rank Staff
Created on Mar 4, 2025 7:21:16 AM
Troubleshooting Tip: FortiSIEM Manager License Upload fails with the error message 'Error happened: The license type does not match'
DescriptionThis article describes how to fix a FortiSIEM Manager license upload issue where the message is 'Error happened: The license type does not match'.ScopeFortiSIEM v7.x.Solution The error message occurs when tryi...
FortiSIEM FortiSIEM Manager Supervisor
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premchanderr Staff rank Staff
Created on Feb 25, 2025 7:11:20 AM
Edited on Feb 25, 2025 12:15:22 PM
Troubleshooting Tip: FortiSIEM Windows Agent Disconnected Status in CMDB
DescriptionThis article describes how to troubleshoot Windows Agent Disconnected status in CMDBScopeFortiSIEM v7.x.Solution Windows Agent updates health status to Supervisor every minute and events are sent via collector...
Agent Collector FortiSIEM Supervisor
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mbenvenuti Staff rank Staff
Created on Feb 11, 2025 4:17:12 PM
Technical Tip: How to upgrade online super with first verification steps
Description This article describes how to upgrade a super with verification steps. The upgrade guide Upgrading to FortiSIEM 7.3.x remains the reference and needs to be followed first with steps specific to the version. S...
Supervisor upgrade
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premchanderr Staff rank Staff
Created on Dec 18, 2024 10:09:37 AM
Troubleshooting Tip: Installing Network Monitoring Tools, Antivirus or Other Software on FortiSIEM platform
Description   This article describes how to install Network Monitoring Tools, Antivirus, or any other software on FortiSIEM.   Scope   FortiSIEM v6.x+.   Solution   This action is not recommended and would put the Superv...
AntiVirus application Collector FortiSIEM Supervisor Worker
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vtsonev Staff rank Staff
Created on Nov 8, 2024 1:21:49 PM
Edited on Nov 8, 2024 1:27:45 PM
Technical Tip: How to sync manually NTP on FortiSIEM
DescriptionThis article describes a method to sync time and change the NTP configuration.ScopeFortiSIEM 6.X, 7.X.Solution Incorrectly configured system time can lead to a range of issues, including: Communication issues ...
Collector Events FortiSIEM NTP Supervisor Worker
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aldodelgadomtz Staff rank Staff
Created on Aug 31, 2024 2:52:06 PM
Edited on Mar 3, 2025 11:51:28 AM
Technical Tip: How to replace a Collector node in FortiSIEM
DescriptionThis article describes the simplest way to replace a Collector node.ScopeFortiSIEM.Solution Follow the KDB in question to create a new Collector from scratch: Fresh Installation.If having Windows/Linux agents,...
Collector FortiSIEM Supervisor
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aldodelgadomtz Staff rank Staff
Created on Aug 31, 2024 2:35:50 PM
Technical Tip: How to replace a Worker node in FortiSIEM
DescriptionThis article describes the simplest way to replace a Worker node.ScopeFortiSIEM.Solution Before re-join a Worker, deploy a VM from scratch as follows: Fresh Installation.Be sure that the Worker is under the sa...
Collector FortiSIEM Supervisor Worker
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premchanderr Staff rank Staff
Created on May 14, 2024 7:29:51 AM
Edited on May 14, 2024 7:38:54 AM
Troubleshooting Tip: How to fix backend log error 'Failed to lookup value type by attribute ID'
  DescriptionThis article describes how to fix the 'Failed to lookup value type by attribute ID' error in supervisor and worker.ScopeFortiSIEM v7.x Supervisor and Worker.Solution The error indicates a scheduled custom re...
FortiSIEM Supervisor Worker
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