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Before proceeding with the firmware upgrade, open a support case with TAC to request the PoE firmware image. Include the following information in the ticket:
Output of the following command from the FortiSwitch:
diagnose debug report
Confirmation of the IP phone model (for example, GXP2160).
Once the firmware image is provided by TAC, follow the steps below.
Step 1: Verify the PoE Firmware Version.
Use the command below to verify whether the FortiSwitch is running an RT PoE firmware version (1.0.1.6 or 1.0.1.7):
S124FXX # get hardware status
Model name: FortiSwitch-124F-POE
CPU: MIPS 34Kc V5.5
RAM: 493 MB
MTD Flash: 64 MB /dev/mtd
Hard disk: not available
Poe Firmware Version: 1.0.1.7 <-----
PSE Controller: Unknown Realtek Device 0x138
Step 2: Upgrade PoE Firmware.
Upgrade the RT PoE firmware to version 1.0.1.9 using the image provided by TAC.
Step 3: Confirm Firmware Upgrade.
After the upgrade, verify the PoE firmware version is 1.0.1.9:
get hardware status
Step 4: Upgrade FortiSwitch OS.
Once the PoE firmware is successfully upgraded, update the FortiSwitch OS to version 7.6.2 GA.
Step 5: Configure the Port for the GXP2160 VoIP Phone.
After the OS upgrade, apply the following configuration to enable support for the GXP2160 phone:
config switch physical-port
edit portX
set poe-disconnection-type DC-delay
next
end
Replace portX with the appropriate port number connected to the phone.
Note: If the FortiSwitch is managed, then this config might not be available from FortiGate. So, create a Custom-command (Executing custom FortiSwitch scripts) to push this config from FortiGate.
Step 6: Verify Power Delivery.
Confirm that the phone is now receiving power and boots up properly.
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