|
Sometimes it is possible to face issues with FortiSwitches-1xx series(108E POE/FPOE, 124E POE/FPOE, FSW148E-POE) POE not working after a power fluctuation.
In such a scenario, login to FortiSwitch CLI and check the below output:
# get switch poe inline
If this error 'POE fault 4 - Port is yet undefined' is visible, then check the POE version on the FortiSwitch:
# get hardware status
In this output check the POE version, if it shows 1.8.8, then it is necessary to upgrade to 2.1.8:
Poe Firmware Version:1.8.8
Steps to upgrade POE version to 2.1.8:
1) Based on the FortiSwitch model, upgrade the FortiSwitches to build5695 provided in the below link:
https://fortinet.egnyte.com/dl/EPmtIiBmi1
2) Once the FortiSwitch upgrade is complete, check the FortiSwitch and POE version using commands '# get system status' and "get hardware status".
Make sure POE version is upgraded to 2.1.8.0.
3) Now upgrade the FortiSwitches to a GA version preferably one of the latest FortiSwitch versions or incase of managed FortiSwitch, a compatible FortiSwitch version with FortiGate version: https://docs.fortinet.com/document/fortiswitch/7.2.1/fortilink-compatibility
Contact the support hotline if necessary and attach output of '# diag debug report' from FortiSwitch:
if the issue is still visible,
OR
If the POE version was already 2.1.8 but facing the same POE issue.
Reference KB articles:
https://community.fortinet.com/t5/FortiSwitch/Technical-Tip-Power-Fault-Error-Type-36-Port-is-off-Vo...
https://community.fortinet.com/t5/FortiSwitch/Technical-Tip-How-to-detect-PoE-fault-on-the-FortiSwit...
|
