Description
This article describes information required to expedite Technical RMA approval.
Scope
FortiSwitch.
Solution
The RMA team will redirect a ticket to the TAC team for further investigation if the ticket has not enough information or proof that the device behavior is due to physical damage.
Provide the following diagnose outputs from the affected device where the problem occurs (via SSH or Serial Port - port speed 115200):
get sys status
diagnose ip address list
diagnose sys ntp status
diagnose hardware certificate
diagnose sys top 2
diag debug crashlog read
diagnose switch physical-ports summary
diag debug report
If the problem is with POE, try to disconnect the equipment from the power supply and disconnect all ports for 30 minutes to discharge it from static, and try to also add the output of the following commands from the CLI of the switch with PoE problems.
get switch poe inline
get hardware status
get system status
diagnosis switch poe status port1
Use PuTTY to generate a text file with required outputs, and attach all requested outputs from this article when submitting an RMA request.
If the device does not respond, see Technical Tip: How to proceed to request a RMA when a device is non responsive.
