Technical Tip: Unable to activate Office 2019 license

[pchee]

Description	This article describes how to activate the Office 2019 license in the FortiSandbox.
Scope	Fortisandbox with Office 2019.
Solution	Perform CLI #vm-license -l to make sure Windows product keys validation shows 'passed'. Perform CLI 'diagnose-debug vminit' and monitor how the VM clone trying to activate the office license. If notice an error message similar to 'VMINIT: WIN10O19V1 Office activation error message: Failed to activate Office with Office account,  0xC004F017,  The Software Licensing Service reported that the license is not installed'.  Launch a case with support to get the Microsoft credential. The account will look like: 2019_ACCOUNT account_name account_password. Navigate to https://www.office.com, select sign in, and Sign in with account_name@outlook.com and account_password.  A prompt will appear notifying the customer to unlock the account with a phone number as a way of 2FA. After unlocking, and rebooting the FortiSandbox, office 2019 will be able to activate.