Description
This article describes how to activate a Windows 7 license after exceeding the activation limit.
Scope
FortiSandbox.
Solution
Symptoms:
Dashboard displays a '!' beside Windows VM:
Scrolling over the '!' beside Windows VM, it is possible to see:
Logs may also display:
"Start activation WIN7X64VM with key xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"Failed to activate WIN7X64VM with key xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"Failed to activate WIN7X64VM message="Installation ID: yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy Error: 0xC004C008 The activation server determined that the specified product key could not be used" "
"Could not activate all the VM images with given keys. Please reburn other valid keys or reboot after changing your environment/network settings"
This scenario applies to '3: Errors due to Windows being activated too many times' in this article Troubleshooting Windows VM package activation and initialization issues.
Assuming Solutions 1 and 2 are unsuccessful, use the following steps to obtain a key to reset the activation limit.
- Get the installation ID from the logs :
Failed to activate WIN7X86VM message="Installation ID: 014305901762758475165340576945056666386683555262446271 Error: 0xC004C008 The activation server determined that the specified product key could not be used" - Split the Installation ID into 9 groups of 6 digits :
014305901762758475165340576945056666386683555262446271
Turns into:
014305 901762 758475 165340 576945 056666 386683 555262 446271 - Call the Microsoft Activation Service. Here is the phone list:
Microsoft Volume License Key assisted support telephone numbers - Select the choice 2 – Business Customer.
- Follow phone system instructions to enter the installation ID.
- The phone system will ask some questions before accepting.
- After the request is accepted. Write down the 8 groups of 6 digits.
- Hang up.
- Use the following CLI command on the FortiSandbox:
Be careful not to attach space between the confirmation ID and the argument, as illustrated in the following example :
confirm-id -a -kXXXXX-XXXXX-XXXXX-XXXXX-XXXXX -c042532258754869596628901610621951021013844450525
Confirmation ID has been added. - Confirm that the entry has been handled by the FortiSandbox:
confirm-id -l
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX 042532258754869596628901610621951021013844450525 - Reboot the FortiSandbox.
reboot
Do you want to continue? (y/n) - 2 minutes after the reboot, VM proceed to the activation. These logs should appear:
FortiSandbox system is up. Start initializing Sandbox VMs.
Start activation WIN7X86VM with key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
WIN7X86VM was activated successfully with key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Activate WIN7X86VM:"Activate windows successfully with key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX Installation ID:
014305901762758475165340576945056666386683555262446271"
Note:
- It should be necessary to repeat the previous step for the second Windows 7 VM.
- For information, it is necessary to do the activation of Windows 7 before the active Office license.
Related Articles:
Troubleshooting Windows VM package activation and initialization issues
