FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
jankit6
Staff
Staff
Article Id 382253
Description This article describes how to fix the issue that occurs during content export while using the Export Wizard option.
Scope FortiSOAR.
Solution

While exporting the contents like connectors, playbook, and other modules, it fails with the below error:

 

[ERROR] Error while exporting file: 500:

 

Screenshot_90.png

 

  1. Review the connector logs to identify the root cause of the issue: '/var/log/cyops/cyops-integrations/connectors.log'.

It should have an error related to a problematic connector causing an issue for export.

 

./var/log/cyops/cyops-integrations/connectors.log.4:FileNotFoundError: [Errno 2] No such file or directory: '/opt/cyops/configs/integrations/connectors/postgresql_2_0_0

 

  1. Check if there is any custom connector that exists in the system with the same name.

     

  2. Remove it first and then try the export process again.

    FortiSOAR GUI -> Automation -> Connector -> Search for the same connector under the managed tab.