Troubleshooting Tip: How to Fix Email Notification Issues on a FortiSOAR Instance?

[sramanujam]

Description	This article describes how to resolve system email notification issues that occur when the domain name is not properly configured on FortiSOAR.
Scope	FortiSOAR v7.5.x, v7.6.x
Solution	Step 1: Check the Current Domain Configuration: # dnsdomainname # Step 2: Set the Hostname Using the Fully Qualified Domain Name (FQDN): # sudo csadm hostname --set fsrmaster.fortinet.com INSERT 0 1 ----------------------- Generating certificates ----------------------- Generating the root certicates... Generating RSA private key, 2048 bit long modulus (2 primes) ... ... # dnsdomainname fortinet.com Step 3: Retrieve the Mapped SMTP Information for the Domain: # dig +short MX fortinet.com 10 smtp.fortinet.com.