- Ingestion fails with the trace-back error.
Error: _traceback__ must be a traceback or None Connector:: fortinet-fortiguard-threat-intelligenceV3.1.1
Resolution step:
#curl -v https://filestore.fortinet.com
#curl -v https://productapi.fortinet.com
#Disable SSL inspection in Firewall/Proxy.
2. Ingestion fails with 502 errors.
Error: 502 Server Error: Bad Gateway for url: https://localhost:9595/integration/execute/?format=json
Resolution Step:
#Update the timeout value: Vi /etc/uwsgi.d/integrations_wsgi.ini
harakiri = 900 (This is in seconds. Change it to 3600 to make it 1 hour)
#Restart uwsgi service: systemctl uwsgi restart
3. FortiGuard connector health check down while running on Agent:
Error: FileNotFoundError: [Errno 2] No such file or directory: '/opt/cyops-auth/certs/fdn_client_keystore.p12'
Resolution Steps:
#Login to Agent CLI
#sudo -u fortisoar mkdir -p /opt/cyops-auth/certs
#Download the file "fdn_client_keystore.p12" from the master system present at the same above location
#Copy the file on the agent and change the permission
#Chown fortisoar:fortisoar /opt/cyops-auth/certs/ fdn_client_keystore.p1
#Restart the cyops-integrations-agent service: systemctl restart cyops-integrations-agent
4. Ingestion fails due to unexpected character.
Error: Unexpected \"}\" character.\nCONTEXT: unnamed portal parameter $17693
The patch is applied in FortiSOAR 7.4.2 version.
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