FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
This article describes how to fix an issue where users are unable to log in to FortiSOAR in an airgapped environment due to a license sync issue.
Error in FortiSOAR:
FSR-Auth-001 License is not registered with licensing server
Error logs in FortiManager:
022/10/11_12:58:26.488 info fds_svrd[15033]: Start fds server session from 127.0.0.1 2022/10/11_12:58:26.488 info fds_svrd[15033]: [FGT-->FMG] Request: SerialNumber=FSRVMPXXXX |DataItem=0XXX000FSCI00100-00000.00000|Command=Update|Persistent=F 2022/10/11_12:58:26.488 warn fds_svrd[15033]: __process_client_request,2719; invalid license for FSRVMXXXX
Scope
FortiSOAR with FortiManager in an Airgapped environment.
Solution
If the license on FortiManager has expired or recently been renewed, users must upload the latest entitlement file on FortiManager and restart the cyops-auth service on FortiSOAR.
1) Verify the license details on FortiManager with the following CLI command:
#diag fmupdate dbcontract
2) Request the entitlement file. See the following link:
