Troubleshooting Tip: Find Step Fetching No Results

[sramanujam]

Description

This article addresses the situation where the find step fails to retrieve any results due to inappropriate user roles.

Scope

FortiSOAR v7.x.

Solution

To resolve this issue, please ensure that both the playbook appliance and the user have appropriate permissions for the respective modules.

1. Navigate to Settings and Users. Verify if Read Permissions for the relevant Alerts/Incidents module are present.

2. Additionally, navigate to Settings and Appliances. Ensure that the playbook appliance has the necessary read permissions for the corresponding Alerts/Incidents module.