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A 'Named' user has a FortiSOAR seat permanently reserved, i.e., such a user can always log onto FortiSOAR except in case of a license violation. However, a 'Concurrent' user can log in only when there is a concurrent seat available.
The limit of users allowed to be logged in at a time depends on the number of user seats on the license. The allowed users can be found at UI Settings -> License Manager.
When the user faces this error, the administrator can verify the logged-in users from the Settings -> Users; logged-in users are marked green in the extreme right.
SSH to FortiSOAR and command to check logged-in users (Sample output):
# csadm user show-logged-in-users
Users with following usernames are logged in currently
testuser
csadmin
For the FSR-AUTH-043 error, the calculations are simple. The formula is below:
Place reserved for concurrent users = License users - Named users.
Resolution:
If the user seat count is low, then it is a good practice to keep the admin account as a named seat and create concurrent users for others.
Commonly encountered issue in test instances or basic deployment, FortiSOAR licenses only have 2 users, hence it will be reserved for named users as named users are granted to log in at any given time. If FortiSOAR users wish to use concurrent users.
Related document:
FortiSOAR v7.6.2 Deployment Guide Licensing FortiSOAR
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