FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
serge_FTNT
Staff
Staff
Article Id 408527
Description

This article describes the steps to resolve accessibility issues in FortiSOAR.

The connectors were found to be inaccessible after modifying the proxy settings.
Scope

FortiSOAR.

Solution

To resolve the issue of the connector inaccessibility in FortiSOAR, as follows:

 

ERROR: Failed building wheel for pycrypto
Running setup.py clean for pycrypto
Failed to build pycrypto
ERROR: Failed to build installable wheels for some pyproject.toml based projects (pycrypto)

 

Follow these steps: Verify the proxy configuration and connectivity with the FortiSOAR repository.

  1. Check the status of the services to ensure all are running.
  2. If the cyops-integrations-agent service is not running, restart it.
  3. Uninstall the 'pycryptopackage to avoid conflicts.
  4. Reinstall the 'pycryptodomepackage.
  5. Restart the [uwsgi] service.
  6. After completing these steps, the connectors should be accessible and functioning properly.

 

For more information on issues related to 'pycrypto' and the Python environment, refer to the link below:

https://github.com/saltstack/salt/issues/64132