FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
This article describes how to solve the duplicate license error on HA setup.
Scope
FortiSOAR.
Solution
This duplicate warning is triggered when the same license has been mistakenly deployed on more than one
FortiSOAR node.
FSR-Auth-002: License on node <secondary-hostname> is detected as duplicate. Check if the same license has been deployed on another FortiSOAR instance, and if the same license is deployed, then deploy a new license on one of the two nodes. Note that access to the FortiSOAR user interface will be blocked after a 2-hour grace window if the license continues to be detected as duplicate.
For example, in HA Licensing Overview:
All nodes in a FortiSOAR cluster, including passive ones, require a valid license to be deployed.
If more than one FortiSOAR node has the same license applied, FortiSOAR will detect a duplicate and raise the FSR-Auth-002 Warning.
Resolutions.
To fix the duplicate license error, follow these steps:
Log in to the UI of one of the FortiSOAR nodes.
Navigate to the License Manager page by selecting Settings -> License Manager.
Check the HA cluster node section to get the license details applied to each FortiSOAR node
Find out the node that has a duplicate license by comparing the serial number of the license.
Apply the unique license on that node using the Update License button.
This aligns with the FortiSOAR HA design and eliminates the duplicate license warning.
For more details, check the HA section under the License Manager topic from the Licensing FortiSOAR document.
