Description
This article describes what action can be taken when GUI login is prompted with a Duplicate License Detected. Most of the time, it was due to other running instances that loaded with the same license entitlement file.
Scope
FortiSOAR.
Solution
- The GUI access prompted the error.
- It is possible to log into SSH with admin access and run CLI csadm license --show-details to double-check. Error message code FSR-Auth-018 should appear.
[root@enterprise1 csadmin]# csadm license --show-details
FSR-Auth-018: License is detected as duplicate. Hence, the user interface access is being blocked. Deploy another license unique to this instance to restore access.
Type : Evaluation
Edition : Enterprise
Total Users : 2
Expiry Date : 2024-09-20
Remaining Days : 357
Serial no : FSRVMPTM99999999
Device UUID : 09991c39ec996a001b8acbe96901ef82
- Make sure there is no running instance in the network with the same license entitlement. If it is a re-deployment or accidental re-use of the same license entitlement file, proceed to shut down the instance.
- Re-upload the license file. Example of screenshots.
- Re-login the GUI will be successful.
