Update Record step is failling with Internal Server Error

[ranjeet]

Hi Team,

I have observed Update Alert Record step is failling with an error :

[Internal Server Error. Check log 'prod.log' for more details URL: https://localhost/api/3/alerts/30f2ae33-36cf-46f0-a098-47e9ef4669df], in one of our client setup, attaching the screenshot for the same.

When we checked in the prod.log we can see the below error:

Uncaught Error: count(): Argument #1 ($value) must be of type Countable|array, null given {"exception":"[object] (TypeError(code: 0): count(): Argument #1 ($value) must be of type Countable|array, null given at /opt/cyops-api/src/EventSubscriber/WorkflowEventSubscriber.php:297)"} []

can anyone please help me to understand and resolve this issue.

[Anonymous]

Thanks for reaching out, please refer to product documentation and search for "Update Record Step".
Link: https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/68bdf840-ba26-11ec-9fd1-fa163e...

In the meantime, our experts will get back to you shortly.

[jankit6 · Accepted solution]

Hello @ranjeet 

Please refer to the below KB, might help in your case as well.

https://community.fortinet.com/t5/FortiSOAR-Knowledge-Base/Troubleshooting-Tip-Unable-to-create-Aler...

[anarula]

@ranjeet , can you please show us the details of Step. Open in the Playbook Designer, Edit the step and show us what its doing there.

[ranjeet]

Sure, give me some time, and i will share all the details.