OnPrime Exchange Actions

[adem_netsys]

Hi guys,

I established an impersonation connection with the Onprime exchange, but I am receiving an authorisation error during search/delete operations. I did not encounter any issues when testing in a different environment. Has anyone else experienced this issue before? What checks should we perform on the exchange side?

Thanks in advance

[jankit6]

Hello @adem_netsys 
This usually happens when an impersonation account does not have enough permissions.

Kindly refer to the guide below:
https://docs.fortinet.com/document/fortisoar/4.6.0/exchange/1027/exchange-v4-6-0

For information on how to grant Impersonation rights in Office 365, see the How to Grant Application Impersonation Rights in Office 365? article.

[adem_netsys]

Hi @jankit6 ,

We have previously implemented these documents, and we have the necessary permissions. We have two different environments here; while we do not encounter any issues in the test environment, we do encounter issues in the other environment despite having these permissions. What else could be happening here?

[jankit6]

@adem_netsys 
Please open a TAC ticket. The engineer will schedule a session to investigate it further, as it requires reviewing the logs and configurations.

[adem_netsys]

Hi @jankit6 ,

I wanna ask you something about a subject but i cant send you private e-mail because of my limit.