Issue Installing FortiGate Connector on FortiSOAR – Repository/Connectivity Error

[khalilbouzaiene1]

I am currently working on integrating FortiGate with FortiSOAR and facing an issue while installing the FortiGate connector.

• FortiSOAR Version: [7.6.2]

• FortiGate Version: [7.0.0]

• Environment: VM (CentOS/RHEL base

When I try to install the FortiGate connector using the following command:

sudo yum install cyops-connector-Fortinet-FortiGate

I get the following error:

Errors during downloading metadata for repository 'fsr-app':
- Curl error (28): Timeout was reached for https://repo.fortisoar.fortinet.com/7.6.2/fortisoar/x86_64/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Error: Failed to download metadata for repo 'fsr-app': Cannot download repomd.xml

I have already tried the following:

1. Verified network connectivity (ping to 8.8.8.8 and 1.1.1.1 works).

2. Edited /opt/cyops-integrations/.env/pip.conf to point index-url to https://repo.fortisoar.fortinet.com/connectors/deps/simple/.

3. Increased timeout and retries in pip.conf.

4. Still facing the same issue — connector installation fails with repo connection timeout.

Could you please advise if:

• There is a known issue with the repository repo.fortisoar.fortinet.com?

• Or if there is an alternate method (manual connector package installation or offline method) to install the FortiGate connector?

Thank you in advance for your support.

Best regards,

[tkanade]

hi, repo is online and working as expected. Do you have proxy set up? 
can you execute command -

curl -v https://repo.fortisoar.fortinet.com/7.6.2/fortisoar/x86_64/repodata/repomd.xml and share output ? 

[khalilbouzaiene1]

hi there 
thank you for  your responce 
yeah i see that the repo is online , but when i try to ping it ( ping repo.fortisoar.fortinet.com) i got nothing  but when i try to put that address in the browser  i get multiple repositoty 
and for the curl command  also i got nothing  i get this  : 

i have connectivity on my vm 

[tkanade]

Image  shows connection time out and can see that there is no proxy.  IP its showed is also correct one.  
I can access same URL. Is there anything like firewall blocking access? 
Also can you share from which location are you located , just for information, if possible ? 

[khalilbouzaiene1]

no there is no any firewall blocking access , i have tried to ping the repo.fortisoar.fortinet.com from my pc and from an other source of connection to avoid passing throw my firewall , but  i  got no thing also , no reply 
and  i'm located  in north africa specificly in Tunisia . 

[tkanade]

Can you share your laptop IP or PC . please check it using https://whatismyipaddress.com/ and share it over email to me tkanade@fortinet.com. Let me check if your request is reaching to repo server or not 

[khalilbouzaiene1]

i have send you an email 

[tkanade]

Thank you. I checked access logs but I see no request made from IP you shared. Traffic is not reaching repo server.  I can see other traffic / requests being made

[khalilbouzaiene1]

i have send you second email with other ip ! 
and so what might be the problem !!

i don't know but i don't change any thing in fortisoar vm and like what i said to you the repo cannot be reached from the fortisoar vm even from my own pc 

is there any geoloacation restriction !?

[tkanade]

I check both IP address. No there is no blocking of any kind. Https traffic is allowed from all locations