Issue Installing FortiGate Connector on FortiSOAR – Repository/Connectivity Error

[khalilbouzaiene1]

I am currently working on integrating FortiGate with FortiSOAR and facing an issue while installing the FortiGate connector.

• FortiSOAR Version: [7.6.2]

• FortiGate Version: [7.0.0]

• Environment: VM (CentOS/RHEL base

When I try to install the FortiGate connector using the following command:

sudo yum install cyops-connector-Fortinet-FortiGate

I get the following error:

Errors during downloading metadata for repository 'fsr-app':
- Curl error (28): Timeout was reached for https://repo.fortisoar.fortinet.com/7.6.2/fortisoar/x86_64/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Error: Failed to download metadata for repo 'fsr-app': Cannot download repomd.xml

I have already tried the following:

1. Verified network connectivity (ping to 8.8.8.8 and 1.1.1.1 works).

2. Edited /opt/cyops-integrations/.env/pip.conf to point index-url to https://repo.fortisoar.fortinet.com/connectors/deps/simple/.

3. Increased timeout and retries in pip.conf.

4. Still facing the same issue — connector installation fails with repo connection timeout.

Could you please advise if:

• There is a known issue with the repository repo.fortisoar.fortinet.com?

• Or if there is an alternate method (manual connector package installation or offline method) to install the FortiGate connector?

Thank you in advance for your support.

Best regards,

[khalilbouzaiene1]

so i have take 2 screenshot to show you that the repo is unreacheable and in the browser i cann access it 


can i install connector through the browser and then upload them to fortisoar !??

[tkanade]

Yes, you can download rpm package from repo portal. Move it to ForitSOAR VM. 
Then install using rpm -ivh <packageName> , go for latest version / build of package . 
But make sure FortiSOAR VM can access https://pypi.org/simple for dependencies installation (as FortiSOAR VM is unable to access repo portal)
You may want to revert changes done to pip.conf for that. 

[khalilbouzaiene1]

so i wanna install fortigate connector 
can you give the steps to do that !!
afte installation of the rpm file how can i move it fortiSOAR !? 

[tkanade · Accepted solution]

• Do following
  
  • Download rpm from browser using URL on PC - https://repo.fortisoar.fortinet.com/connectors/x86_64/cyops-connector-fortigate-firewall-5.4.0-10112...
  • This is latest version of fortigate firewall connector
  • Copy this RPM package from location you downloaded to FortiSOAR system  using 'scp' linux command or using winscp application  (incase you downloaded file on a windows system). You can search on google for  steps to copy  a file to a linux system with detail steps
  • Once file is copied to FortiSOAR system , ssh to system and execute commands I shared earlier. 

[bukarzu02]

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@khalilbouzaiene1 wrote:

I am currently working on integrating FortiGate with FortiSOAR and facing an issue while installing the FortiGate connector.

• FortiSOAR Version: [7.6.2]

• FortiGate Version: [7.0.0]

• Environment: VM (CentOS/RHEL base

When I try to install the FortiGate connector using the following command:

sudo yum install cyops-connector-Fortinet-FortiGate

I get the following error:

Errors during downloading metadata for repository 'fsr-app':
- Curl error (28): Timeout was reached for https://repo.fortisoar.fortinet.com/7.6.2/fortisoar/x86_64/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Error: Failed to download metadata for repo 'fsr-app': Cannot download repomd.xml

I have already tried the following:

1. Verified network connectivity (ping to 8.8.8.8 and 1.1.1.1 works).

2. Edited /opt/cyops-integrations/.env/pip.conf to point index-url to https://repo.fortisoar.fortinet.com/connectors/deps/simple/.

3. Increased timeout and retries in pip.conf.

4. Still facing the same issue — connector installation fails with repo connection timeout.

Could you please advise if:

• There is a known issue with the repository repo.fortisoar.fortinet.com?

• Or if there is an alternate method (manual connector package installation or offline method) to install the FortiGate connector?

Thank you in advance for your support.

Best regards,

---

Thanks,..