FortiSOAR FortiGate Connector v5.4.0 – Health Check Fails with "No module named 'paramiko'"

[DHNX]

Hi Community,

I'm facing an issue while configuring the Fortinet FortiGate v5.4.0 connector in FortiSOAR.

The connector installation and configuration complete successfully, but the Health Check fails with the following error:

[anerot-forti]

Hi,

if a python module is missing in your FSR deploymenet you can install it with pip.

- Connect on your FSR in SSH

- Enter the following command:

sudo -u nginx /opt/cyops-integrations/.env/bin/pip3 install paramiko

You can check if "paramiko" module is correctly installed by entering the following command

sudo -u nginx /opt/cyops-integrations/.env/bin/pip3 show paramiko

Regards

[DHNX]

Hi Arnaud,

Thank you for the guidance.

Just to clarify — this issue is occurring on only one of our agents. Other agents have the same FortiGate connector configured and working fine without any issues.

We’ll try installing the missing module on the affected agent as you suggested.