Error: Unable to load API credentials from cache or DAS

[ranjeet]

Hi @Anonymous ,

I am encountering the following error while executing a playbook on SOAR. Please find the attached screenshots for reference.

If you have any suggestions or insights regarding this issue, please let us know.

[jankit6]

Hello @ranjeet 
Please refer to this article and check whether the cert is valid.

Do not renew if it has not expired. 

https://community.fortinet.com/t5/FortiSOAR-Knowledge-Base/Troubleshooting-Tip-Internal-server-error...

[ranjeet]

Hi @jankit6 ,
Tried checking the certification but looks like this is not the issue, attaching the screenshot

.

[jankit6]

Thanks @Ranjith 

All the services are running? # csadm services --status

Try restarting it once # csadm services --restart

if still an issue, please open a support ticket and share the logs.

[ranjeet]

Hi @jankit6 ,

I have restarted and rebooted the machine, but I am still facing the same issue, even though all services are running fine.