FortiSOAR Discussions
Jitesh
New Contributor III

Connector Installation and Configuration Issues

 

  • When attempting to install a connector, it gets queued and fails to install properly, requiring us to SSH into the system and manually execute the installation command.
  • Additionally, when clicking on a connector, the configuration page doesn't open, and we have to refresh multiple times to get it to load.

We are facing these issues across multiple customer environments. Could this be due to the new FortiSOAR update 7.6?

 

#fortiSOAR 

 

Jitesh Rathod
Jitesh Rathod
1 REPLY 1
tkanade
Staff
Staff

couple of things you can try before you install connector next time 

  • execute - csadm package content-hub sync --force from CLI
  • For configuration page issue, try to clear cache and attempt. Check browser console for any errors