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It has been observed in some cases that phFortiInsightAI process remains down after upgrading Firmware version from v7.3.0 to v7.3.1. The following error is shown on journalctl logs.
journalctl -xe --no-pager | grep phFortiInsightAI
-- Unit phFortiInsightAI.service has finished starting up.
--
-- The start-up result is done.
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: Error: A JNI error has occurred, please check your installation and try again
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: Exception in thread "main" java.lang.UnsupportedClassVersionError: com/zonefox/ai/AI has been compiled by a more recent version of the Java Runtime (class file version 65.0), this version of the Java Runtime only recognizes class file versions up to 52.0
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.lang.ClassLoader.defineClass1(Native Method)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.lang.ClassLoader.defineClass(ClassLoader.java:756)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.net.URLClassLoader.defineClass(URLClassLoader.java:473)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.net.URLClassLoader.access$100(URLClassLoader.java:74)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.net.URLClassLoader$1.run(URLClassLoader.java:369)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.net.URLClassLoader$1.run(URLClassLoader.java:363)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.security.AccessController.doPrivileged(Native Method)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.net.URLClassLoader.findClass(URLClassLoader.java:362)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.lang.ClassLoader.loadClass(ClassLoader.java:418)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:352)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at java.lang.ClassLoader.loadClass(ClassLoader.java:351)
Mar 20 14:38:17 supervisor "phFortiInsightAI"[34966]: at sun.launcher.LauncherHelper.checkAndLoadMain(LauncherHelper.java:621)
Mar 20 14:38:17 supervisor systemd[1]: phFortiInsightAI.service: Main process exited, code=exited, status=1/FAILURE
Mar 20 14:38:17 supervisor systemd[1]: phFortiInsightAI.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- The unit phFortiInsightAI.service has entered the 'failed' state with result 'exit-code'.
The below steps can be followed to get the process up and running again.
- Take a backup of /etc/systemd/system/phFortiInsightAI.service.
- Compare the content of /tmp/upgrade/services/phFortiInsightAI.service. and /etc/systemd/system/phFortiInsightAI.service and replace the Java class path as below.
vi /etc/systemd/system/phFortiInsightAI.service
Replace the following line:
ExecStart=/bin/bash -c "exec -a phFortiInsightAI -c /opt/Java/bin/java -classpath \"/opt/fortiinsight-ai/lib/*\" -Xmx8192M com.zonefox.ai.AI"
With the following line:
ExecStart=/bin/bash -c "exec -a phFortiInsightAI -c /usr/lib/jvm/java-21/bin/java -classpath \"/opt/fortiinsight-ai/lib/\" -Xmx8192M com.zonefox.ai.AI"
Save the file:
:wq!
- Then, enter the below commands to start the service.
systemctl daemon-reload
systemctl start phFortiInsightAI
- Check the status of the Service:
systemctl status phFortiInsightAI
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