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Symptoms:
- The Explorer tab is unresponsive or fails to display expected data.
- Review /opt/glassfish/domains/domain1/logs/phoenix.log and see if below errors (or similar to) exist:
2025-09-30 09:28:30,189 [http-listener-2(21)] ERROR com.ph.phoenix.ws.rest.h5.H5RestResource
- [PH_APPSERVER_REST_H5_ERROR]:[phCustId]=1,[eventSeverity]=PHL_ERROR,[phEventCategory]=3,
[procName]=AppServer,[className]=com.ph.phoenix.service.util.ValidationHelper,
[methodName]=doCMDBReportFieldValidation,[lineNumber]=41,
[errReason]=Invalid CMDB report: invalid field activity_name,[phLogDetail]=HTML5 REST error
2025-09-30 09:28:30,300 [http-listener-2(18)] ERROR com.ph.phoenix.ws.rest.h5.H5RestResource
- [PH_APPSERVER_REST_H5_ERROR]:[phCustId]=1,[eventSeverity]=PHL_ERROR,[phEventCategory]=3,
[procName]=AppServer,[className]=com.ph.phoenix.service.util.ValidationHelper,
[methodName]=doCMDBReportFieldValidation,[lineNumber]=41,
[errReason]=Invalid CMDB report: invalid field incident_et,[phLogDetail]=HTML5 REST error
- Review /opt/glassfish/domains/domain1/logs/server.log and see if below errors (or similar to) exist:
[2025-09-30T09:36:04.803+0800] [glassfish 5.1] [SEVERE] []
[com.ph.phoenix.framework.logging.PhLogger] [tid: _ThreadID=114 _ThreadName=http-listener-2(16)]
[timeMillis: 1759196164803] [levelValue: 1000] [[
Invalid CMDB report: invalid field activity_name
java.lang.IllegalArgumentException: Invalid CMDB report: invalid field activity_name
at com.ph.phoenix.service.util.ValidationHelper.doCMDBReportFieldValidation(ValidationHelper.java:41)
at com.ph.phoenix.ws.rest.h5.CmdbReportResource.query(CmdbReportResource.java:448)
at sun.reflect.GeneratedMethodAccessor6732.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0
(ResourceMethodInvocationHandlerFactory.java:52)
To resolve the issue with the Explorer tab in FortiSIEM, follow these steps:
- Make sure to run the Content Update to ensure rules and reports are up-to-date.
- Upgrade to the most stable version of FortiSIEM to address several bugs that may be encountered with the current version.
- Clear the Redis cache by running the command: echo 'flushall' | redis-cli -p 6666 -a `phLicenseTool --showRedisPassword`.
- Restart the Supervisor and Workers using the command: phxctl reboot.
Note: Ensure to use the correct syntax when running the command to clear the Redis cache. The command should be run with ` instead of '.
For detailed guidance on content updates, refer to:
Content Pack Updates
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