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This issue occurs when a downloaded license file is uploaded to to FortiSIEM under Admin -> License -> General, but the error 'no permission' is returned and the results under Admin -> License -> General still display the old license information record.
All local and admin users in GUI are affected by this issue.
Example from Backend phoenix.log:-
2023-10-02T01:02:37.975176+08:00 fortisiem phMonitorSupervisor[18667]: [PH_MONITOR_FILE_PERMISSION_ERROR]:[eventSeverity]=PHL_ERROR,[procName]=phMonitorSupervisor,[fileName]=phMonitorProcess.cpp,[lineNumber]=4604,[errReason]=File permission errors: Permission of file /opt/phoenix/bin/temp-2153.rdb is wrong, expected: 755, actual: 664
2023-10-02T01:02:37.975189+08:00 fortisiem phMonitorSupervisor[18667]: ,[phLogDetail]=File Permssion error
2023-10-02T01:07:44.444908+08:00 fortisiem phMonitorSupervisor[18667]: [PH_MONITOR_FILE_PERMISSION_ERROR]:[eventSeverity]=PHL_ERROR,[procName]=phMonitorSupervisor,[fileName]=phMonitorProcess.cpp,[lineNumber]=4604,[errReason]=File permission errors: Permission of file /opt/phoenix/bin/temp-2153.rdb is wrong, expected: 755, actual: 664
2023-10-02T01:07:44.444920+08:00 fortisiem phMonitorSupervisor[18667]: ,[phLogDetail]=File Permssion error
To resolve this issue:
Create a new test user by running the following command:
psql -d phoenixdb -U phoenix -f /opt/phoenix/deployment/add-super-admin.sql
Log into the test user to upload the license successfully. After, the results will be reflected accordingly under Admin -> License -> General.
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