Description | This article describes how to fix a FortiSIEM Manager license upload issue where the message is 'Error happened: The license type does not match'. |
Scope | FortiSIEM v7.x. |
Solution |
The error message occurs when trying to upload a FortiSIEM license to the wrong node type (Supervisor or FortiSIEM Manager) or when the hardware ID is incorrect.
Ensure the FortiSIEM Type is correct - Supervisor or FortiSIEM Manger. This can be verified by running the command:
#phshowVersion.sh
Verify the hardware ID is the same as updated in the support portal.:
#cat /sys/class/dmi/id/product_uuid
Log in to Fortinet Support and verify the hardware ID in product details.
To rectify Hardware ID: Visit Fortinet Support -> Asset Management -> FSM -> License -> Edit -> Update the new hardware ID -> Download the license >- Upload to FortiSIEM or FortiSIEM Manager GUI.
If the issue persists then contact Fortinet Support with the below details:
#cat /sys/class/dmi/id/product_uuid #phshowVersion.sh
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