Troubleshooting Tip: FortiSIEM GUI displays warning 'Licensed Supervisor is down'

[premchanderr]

Description	This article describes steps to fix a FortiSIEM GUI warning message, 'Licensed Supervisor is down'
Scope	ForitSIEM v7.3+.
Solution	While accessing the FortiSIEM GUI, the warning message appears:  Sample Screenshot: Though there are no supervisors down in a High Availability environment, the message persists.  The error occurs when etcd in super licensed is down. So other node can't get its IP Address while checking the license file. The probable cause could be a license upload/sync failure or high utilization of the Application server, or network misconfiguration. Backend Log error: cat /opt/phoenix/log/phoenix.log | grep -i license  phMonitorSupervisor[3955]: [PH_MONITOR_QUERY_LICENSE_FAILED]:[eventSeverity]=PHL_ERROR,[procName]=phMonitorSupervisor,[fileName]=phMonitorProcess.cpp,[lineNumber]=12331,[errorString]=Can't contact Licensed Super. Please start the Licensed Super.,[phLogDetail]=Follower Super query license failed To resolve this error, follow the steps below: Validate if all details (IP Address, Hostname, etc) are correct in FortiSIEM Supervisor Nodes Cloud Health and License -> Nodes.  If any node has incorrect details, then first rectify by re-running configFSM.sh in Super CLI. Clear Application Server Cache and Restart Java  Re-upload the License File by logging in private Chrome/Firefox browser.