Created on 
    
	
		
		
		12-31-2024
	
		
		02:33 AM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
  Edited on 
    
	
		
		
		02-26-2025
	
		
		05:09 AM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 By  
				
		 Jean-Philippe_P
		
			Jean-Philippe_P
		
		
		
		
		
		
		
		
	
			 
		
| Description | This article describes how to reset admin credentials after locking the account using SQL queries. | 
| Scope | FortiSIEM v7.1.x, v7.2.1. | 
| Solution | This script will help to add a new test user when the existing add-super-admin.sql script does not add a new test user. 
 Step 1. Log into FortiSIEM through SSH using admin user access. 
 
 vim /opt/phoenix/deployment/add-super-test-admin.sql 
 Step 2. Enter below SQL queries below in the file and save the file. 
 INSERT INTO ph_user VALUES (nextval ('ph_global_gen'), 1283889301935, 1, 0, 1283889301935, 0, true, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'test', 'test', true, NULL, (select id from ph_rbac_profile where name='Full Admin')); 
 Step 3. Run below command: 
 psql -d phoenixdb -U phoenix -f /opt/phoenix/deployment/add-super-test-admin.sql 
 This will reset admin credentials and the script will work. Now, try to log in using the below credentials. 
 Username:- test Password:- Test*123 
 Admin password can be reset from GUI. | 
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.