FortiSIEM Discussions
Taher11
New Contributor III

Supervisor node DOWN

Hello,

After a sudden shutdown of the supervisor VM, all the PH processes are DOWN, and the phtools commands fail to bring it up.

Below are some important SC, What should we do in order to bring the FSM UP again?

Keep in mind that 

Screenshot 2025-01-18 205418.png

 

Screenshot 2025-01-19 130920.png

 

 

Screenshot 2025-01-19 125928.png

 

Screenshot 2025-01-19 130621.png

 

Screenshot 2025-01-19 130723.png

  FortiSIEM  

EL MOUSTAPHA MOHAMED LEMINE TAHER
EL MOUSTAPHA MOHAMED LEMINE TAHER
2 REPLIES 2
Secusaurus
Contributor II

Hi @Taher11,

 

Look at the error (red): It reads "Product not registered".

First guess would be that the license period has ended and renewal is required.

 

Best,

Christian

FCP & FCSS Security Operations | Fortinet Advanced Partner
FCP & FCSS Security Operations | Fortinet Advanced Partner
FSM_FTNT
Staff
Staff

If you have an active support contract, you should contact support to help.