FortiSIEM Windows agent installation error

[massive_dynamic]

Hello All, I kindly need some assistance.
During installation of FortiSIEM Windows agent, I received the following error 
" Failed to Register this agent computer with 'FortiSIEM Super"

Your responses shall be highly appreciated. Thank you all in advance. 

[spoojary]

Please check this doc: FortiSIEM Windows Agent 7.1.x | FortiSIEM 7.1.5 | Fortinet Document Library

[massive_dynamic]

Thank you very much for your response. Let me have a keen look at the doc and then I will give you appropriate feedback.

[Richie_C]

Hi @massive_dynamic 

Some common issues would include:

• The credentials have not been created on the FortiSIEM supervisor - This is a dedicated account (not admin)
• The credentials for registration are incorrect - Incorrect password for example.
• Windows agent is not able to communicate to the supervisor on tcp/443 - Make sure you can web browse the the supervisor from the windows machine.

I hope that helps.

[massive_dynamic]

Thank you very much @Richie_C. This will certainly give me an additional insight.

[premchanderr]

Hi @massive_dynamic ,

Related Documents that can help resolve the issue:

https://community.fortinet.com/t5/FortiSIEM/Technical-Tip-Windows-Agent-Registration-with-Supervisor...

Older version docs with interesting troubleshoot steps:

https://community.fortinet.com/t5/FortiSIEM/Troubleshooting-Tip-Windows-Agent-Registration/ta-p/1930...

https://community.fortinet.com/t5/FortiSIEM/Technical-Tip-Windows-Agent-Fails-to-Register-to-the-Sup...