FortiSIEM Discussions
ebudi
New Contributor II

FortiSIEM JSON Error

Has anyone experienced this error before, it just popped up this morning and my analysts cant get past it. The SIEM is now inaccessible. 

We recently upgraded to version 7.3Screenshot 2025-01-09 072942.png

Eugene Wadeya
Eugene Wadeya
5 REPLIES 5
premchanderr
Staff
Staff

Hi Eugene ,

 

Issue is specific to your environment , suggest you to open a ticket with Fortinet support.

 

The problem could be due to large or incorrect query/api call done to FortiSIEM that caused excessive errors in backed,

 

Regards,
Prem Chander R
ebudi
New Contributor II

I've raised a ticket with support. They are slow to respond and the error keeps popping up so my analysts can't even use the SIEM

Eugene Wadeya
Eugene Wadeya
StoyanIliev

Hi, 

We have the same problem on the same version. Do you get some response from the response, because we still are waiting.

Thanks

ebudi
New Contributor II

I created a ticket for this, they are still reviewing the logs I uploaded.

I did a stop then start for all services and it hasn't popped up since

Use the below guide 

https://community.fortinet.com/t5/FortiSIEM/Technical-Tip-How-to-restart-all-processes-in-FortiSIEM-...

Eugene Wadeya
Eugene Wadeya
FSM_FTNT
Staff
Staff

@StoyanIliev @ebudi thanks for raising this and it is being looked into.  @StoyanIliev did you also have a support ticket?