FortiSIEM Collector Upgrade Issue

[adem_netsys]

Hi, 

I upgraded supervisor from 7.0.2 to 7.1.1. When I want to use Collector, I get the error "Operation timed out. Collector is not responding." What is the reason? Image is installed, but I cannot action>download.

[Goutham_FTNT]

Hi @adem_netsys 

I didn't get any logs to check however I was suspecting the 7za issue on the collector 
From your collector please install this package - yum install p7zip
Then try the install again from the GUI

If that's not helping - I would suggest session to resolve this quick - Do you have a TAC ticket for this issue ?

[KarlH]

Hello, 

I am also noticing this same issue. But the collectors are already registered , and reporting and showing healthy in the Admin Collector health view.  I am still getting this error when I try to Download.  But how are they reporting and reading the supervisor queue? As I understand the Collectors read the queue very few seconds on the supervisor, if the collectors are already sending data to supervisor how are they doing this without /etc/host file entry entry assuming that's the issue? 

~Karl