FortiSIEM Discussions
vongvilai
New Contributor II

FortiSIEM 2000F cannot reImage 6.5

we have reimage V 6.5 to fortiSIEM 2000F by using command "unzip -c FSM_Full_All_RAW_HARDWARE_6.5.0_build1511.zip | dd of=/dev/sdb
status=progress"  after that we switch on we got message "reboot and select proper bot device or insert boot Media in selected Boot device and press a key"  please help how to resolve the problem

 

Thanks.

 

5 REPLIES 5
Anthony_E
Community Manager
Community Manager

Hello vongvilai,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello vongvilai,

 

It is apparently a hardware (HDD) or Bios issue.

You can contact RMA support and open a ticket via: 

 

https://forticare.fortinet.com/CustomerSupport/SupportTeam/MyUnclosedTickets.aspx

 

They will be able to help you.

 

Regards,

Anthony-Fortinet Community Team.
vongvilai
New Contributor II

Hello Anthony_E,

Thank you very much for kindly assistance.

 

Regards,

Vongvilai

Hugues1
New Contributor

Hi.

You have to configure FortiISEM to boot on her boot disk. Not on the usb boot loader. go to bios setup and chage it 

Le Pimo
Le Pimo
FSM_FTNT
Staff
Staff

I would advise opening a support case for this issue

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