Content Update 407 - Known Issues?

[mscirri]

Are there any known issues with this content update on 6.7.0.1716?   I have a few rules that seem to no longer want to parse after the update.  I restarted all of the ph processes and that did not seem to help. 

[FSM_FTNT]

Hi,

Are these custom rules or system rules?

Not sure as you mention parse and rules, can you clarify with an example.

Thanks

Dan

[mscirri]

They are custom rules, cloned from system rules, which were working for months until the content update. 

I get Sync Errors reported for 2 rules. Both with Timeout errors. 

When I run the SubPattern in the 1st rule as a query, I get an Invalid XML error. When I run the SubPattern in the 2nd rule as a query, it runs fine.

[mscirri]

In the Jobs And Errors screen the actual error message is "Data request xml format: Failed to parse Query: Search from customer 0"

[FSM_FTNT]

The issue you describe may be unrelated to the content pack update as it should have no affect here.

I think possibly there may be a rule issue and may be good to open a TAC case.

Or if you can post or send me the rule directly I can check.

[mscirri]

It is just odd that they were working fine until the content update happened.   I sent you a direct message with the rule XML.