Description
This article describes the error 'Failed to subscribe the emails for status updates' on FortiSASE when subscribing for a Status Update Subscription.
Scope
FortiSASE.
Solution
Subscriptions for status updates for FortiSASE Operational/Maintenance details can be obtained via email.
It is necessary to select the Subscribe button and add the email address:
However, users cannot add email addresses to receive status updates of FortiSASE Cloud on the health widget.
The below error occurs while adding email:
The below errors can be seen in the Fortinet Support Tool output collected while triggering the issue:
{
"code": 500,
"error": {
"code": 51901,
"message": "Failed to send emails to the following emails: abc@example.com"
}
}
From Javascript
Time 12:40:43:823
Severity Error
Message Error: Failed to send emails to the following emails: abc@example.con
Stack
at Object.erro(https://portal.prod.fortisase.com/uipro/main.d33955ef19fd5a96.js:2:63792)
at https://portal.prod.fortisase.com/ui-pro/4146.ffb2cd076e12b2c1.js:1:2919
at Generator.throw (<anonymous>)
The issue has been reported with a known issue ID 1057631 and it is planned to be resolved in v24.3.b.
