Troubleshooting Tip: FortiRecorder AWS Video disk volume becomes 'n/a'

[pchee]

Description	This article describes how to troubleshoot an issue where the FortiRecorder AWS Video disk volume value in the GUI shows 'n/a'.
Scope	FortiRecorder.
Solution	The error scenario is as follows: The dashboard shows 'n/a' for the Video disk value, and the camera recording status shows an exclamation mark. The video logical disk shows a value of '0MB' under System -> Storage -> Local Storage. All recordings under Monitor -> Video -> Video show a 'Failure, Please Refresh' message. Solution: Run the following command to fix the issue: execute formatvideodisk