| Description | This article describes how to troubleshoot hardware-related issues on FortiProxy hardware models. |
| Scope | FortiProxy. |
| Solution |
FortiProxy and FortiGate even though look similar. The firmware structures are different hence few of the diagnostic commands used for FortiGate will not work on FortiProxy.
The HQIP Test with built-in diagnostic commands would not work in FortiProxy.
Commonly noticed 'Command fail. Return code -61' for 'diag hardware test suite all'.
In addition, the HQIP Image file is not available for HQIP tests, especially for 2000E.
Commonly noticed log 'An appropriate HQIP image cannot be found for the SN that has been entered.' in the support portal.
To identify the hardware-related issue the best step is to check the LED status. Refer to pages 10 - 14 for LED status by visiting this document FortiProxy 2000E QuickStart Guide.
Also from the GUI, navigate to Add Widget -> System -> Sensor Information. In case of any issues with sensors the dashboard would provide the info. In the illustration below PSU1 had issues.
Select the error and 'Show sensor details' will show the specific sensor having issues.  The same can be verified from the CLI:
FPX2KE-2 # diagnose hardware sysinfo sensor-status
PSU1: Main 12V power supply #1
Value: 0.00V
Normal value: 12.00V
Status: abnormal
PSU2: Main 12V power supply #2
Value: 11.94V
Normal value: 12.00V
Status: normal
5VCC: Main 5V power supply
Value: 5.00V
Normal value: 5.00V
Status: normal
3.3VCC: Main 3.3V power supply
Value: 3.32V
Normal value: 3.30V
Status: normal
VBAT: Battery power supply
Value: 2.99V
Normal value: 3.00V
Status: normal
Vcpu: CPU voltage
Value: 1.80V
Normal value: 1.63V
Status: normal
VDIMMAB: Memory channel 1 voltage
Value: 1.20V
Normal value: 1.20V
Status: normal
VDIMMCD: Memory channel 2 voltage
Value: 1.20V
Normal value: 1.20V
Status: normal
5VSB: 5V standby
Value: 5.00V
Normal value: 5.00V
Status: normal
3.3VSB: 3.3V standby
Value: 3.30V
Normal value: 3.30V
Status: normal
1.5V PCH: 1.5V platform controller voltage
Value: 1.51V
Normal value: 1.50V
Status: normal
1.2V BMC: 1.2V baseboard controller voltage
Value: 1.21V
Normal value: 1.20V
Status: normal
1.05V PCH: 1.05V platform controller voltage
Value: 1.05V
Normal value: 1.05V
Status: normal
Also, the command outputs below help isolate the issue:
diagnose hardware deviceinfo disk
diagnose hardware deviceinfo nic
diagnose hardware sysinfo sensor-status
diagnose hardware sysinfo supply_voltage
diagnose hardware sysinfo voltage-status
diagnose hardware sysinfo interrupts
diagnose hardware sysinfo memory
diagnose hardware sysinfo iomem
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