FortiPortal
FortiPortal provides a comprehensive set of security management and analytics within a multi-tenant, multi-tier management framework.
nelimineti
Staff
Staff
Article Id 333689
Description This article describes what information to provide during a ticket creation when reporting a FortiPortal issue specifically on v7.0 or v7.2.
Scope v7.0, v7.2.
Solution

Refer to the following steps to collect this information:

 

 

  1. Debug log files from the GUI:
    Go to Settings --> General --> System logs and select ‘Export’.

 

 

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  1. Collect the HAR file and screen recording as described in Technical Tip: FortiPortal information to collect when a ticket is raised.

 

 

  1. Create a local user with an 'Admin' profile on FortiPrivateCloud and provide the backup configuration from FortiPrivateCloud.
    Create a Local User:

    Go to System -> Admins and select ‘create’.

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Backup configuration:

Go to Dashboard -> System configuration and select the backup icon.

 

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Upload the backup configuration along with the user credentials created in the previous step.

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