Technical Tip: FortiPortal information to collect when a ticket is raised for v7.0 and v7.2

[nelimineti]

Description	This article describes what information to provide during ticket creation when reporting a FortiPortal issue, specifically on v7.0 or v7.2.
Scope	FortiPortal v7.0, v7.2.
Solution	Refer to the following steps to collect this information: Debug log files from the GUI: Go to System -> Settings -> General -> System logs and select ‘Export’. Alternatively, the following command can be used to collect debug logs from the CLI: execute log-debug-print Collect the HAR file and screen recording as described in Technical Tip: FortiPortal information to collect when a ticket is raised. Create a local user with an 'Admin' profile on FortiPrivateCloud and provide the backup configuration from FortiPrivateCloud. Create a Local User: Go to System -> Admins and select ‘create’. Backup configuration: Go to Dashboard -> System configuration and select the backup icon. Upload the backup configuration along with the user credentials created in the previous step. Collect audit logs (preferably from the last 7 days), export them to a CSV file, and attach the CSV to the ticket notes.