Description
This article describes that in some cases, everything is well configured on the FortiPAM side (DNS, E-mail service, and email alert settings) but it cannot send out the email alert.
Scope
FortiPAM, Email Service.
Solution
The possible root cause is: the email service is blocked by the firewall between FortiPAM and SMTP server.
1) Use 'exec ping notification.fortinet.net' via CLI:
FortiPAM-1000G # exec ping notification.fortinet.net
PING notification.fortinet.net (208.91.114.151): 56 data bytes
64 bytes from 208.91.114.151: icmp_seq=0 ttl=57 time=23.4 ms
64 bytes from 208.91.114.151: icmp_seq=1 ttl=57 time=34.7 ms
2) Use 'exec telnet notification.fortinet.net'via CLI:
FortiPAM-1000G # exec telnet notification.fortinet.net 465
Trying 208.91.114.151...
Connected to 208.91.114.151.
If it cannot be connected, check the firewall policy and try to allow port 465 on the firewall side.
