FortiPAM
FortiPAM allows you to protect, isolate and secure privileged account credentials, manage and control privileged user access, and monitor and record privileged account activity.
pabarro
Staff
Staff
Article Id 398265
Description This article describes how to deal with the 'Connection closed' error when launching via Web RDP to a Windows Server.
Scope FortiPAM, Windows Server.
Solution

There are several ways to access the target in FortiPAM. One of the most commonly used methods is Web RDP to the Servers.

A very common error encountered when accessing Windows Servers is the following:

 

error1.jpg

 

In many cases, it is important to take the WAD debug files and reproduce the error, as follows:

 

diagnose debug enable
diagnose wad debug enable level verbose
diagnose wad debug enable category secret
diagnose wad debug enable category rdp
diagnose debug console timestamp enable

 

A couple of alternatives to solve this problem would be as follows:

 

First Option:

Adjust FortiPAM in the secret configured to do Web RDP as follows, via CLI:

 

config secret database

    edit xx                                                                      --> This would be the secret ID.

        set rdp-security-level  best-effort         --> RDP by default.

end

 

Second Option:

Directly in the Target (Windows server), enable the option as shown in the following image.

 

solution.jpg

 

Note:

If the problem is still not resolved, reproduce the failure and take the SSL debug as follows:

 

diagnose wad debug enable category http
diagnose debug application sslvpn -1

diagnose debug enable

 

Open a case with the TAC and share all the information.